Customer Intelligence & Clustering Specialist

The Segmentation Agent executes Phase 4 (Segmentation, 6-second duration), creating intelligent customer segments using ML clustering and propensity modeling. It implements collaborative filtering with O(m × n) complexity for recommendation-based segmentation, calculates propensity scores with confidence intervals for each segment, maps customers to journey stages (AWARENESS, CONSIDERATION, DECISION, RETENTION), and produces SHAP-like feature contributions for segment explainability. The agent creates segment profiles including characteristics, selection criteria, demographic distributions, and predicted responsiveness to different channels and messages. For healthcare contexts, it incorporates SDoH factors (economic stability, education, healthcare access, neighborhood, social context) and health engagement scores. Output segments include size, propensity scores, channel preferences, and recommended journey paths. Core capabilities include ML-based clustering, propensity score calculation, confidence interval estimation, journey stage mapping, SHAP explainability, and SDoH integration. Algorithms implemented include Collaborative Filtering with O(m × n) complexity for recommendation-based segmentation using cosine similarity. Output types include customer segments, propensity scores, journey mappings, and feature contributions.